Provide Us The Facts About Your Banking Complaint

Step 1

• Explain how your banking problem arose
• Detail all the facts
• List what you wish to accomplish
• Consider and list how much time and finances you are prepared to expend on your banking problem
• Keep all information short, concise and in point form. Do not prepare great detail at this stage
     
  Step 2
  
  Send us the facts of your banking complaint.
  
  You can forward your enquiry to us from the Contact Page.  Email is the preferred method.  Alternatively you can complete the printed form and send it to us by fax or post.
  
  Step 3
               
  Your banking complaint will be directed to one of our senior managers with experience in banking complaints. The manager will liaise with you, or may seek to discuss your matter in more detail.
  
  At this stage there has been no cost to you and now we should be in a position to ascertain if we can help you further with your banking complaint or refer you to the appropriate people. Repeating, at this point in time, there is no cost to you for our time.